We have tried to answer frequently asked questions below for your convenience. For other questions, you can reach us at [email protected]
- Why should I become a member?
You should become a member of Mutlu Mikrop in order to purchase products and services that will make your life more enjoyable without disturbing the tempo of your daily life, wandering around the corners without getting tired and searching for a store.
It is free to become a member of Mutlu Mikrop.
- How can I become a member?
To become a member of Mutlu Mikrop, it is sufficient to fill in the relevant fields on the page that opens after registering by clicking the 'Login' option on our shop.mutlumikrop.com homepage.
- How can I cancel my membership?
To cancel your membership, you can visit your profile on our site or send a message to [email protected] or contact our customer service at (212) 282 10 82.
- I forgot my membership password. What should I do?
When you leave your e-mail address on the "Password renewal" link on the member login page, the link of the page where you can create your new membership password will be sent to your address.
- I'm a member but I can't login to the site.
Make sure you enter your e-mail address correctly. If you have not received a "welcome" e-mail from Mutlu Mikrop during your subscription, it means that you entered your e-mail address incorrectly. (check your spam or junk boxes while checking your e-mails).
Mutlu Mikrop offers you a world-class security system and network. In order to ensure your transaction security, innovations in online shopping systems are followed every day and security standards are applied at the highest level. Therefore, it is safe to shop from Mutlu Mikrop, which is among the most reliable shopping sites.
Yes, we have stores in Akmerkez AVM in Istanbul.
- Are product prices in your stores same as on your website?
Our price policy is determined to be the same for each store. However, we can sometimes apply instant discount campaigns on our website. For this reason, we recommend that you subscribe to the mailing list at the bottom of our site and be informed about discounts and innovations.
- How do I change my e-mail address?
If you want to change your e-mail address, you can update your profile settings in My Account.
- How can I track my order?
You can track your order from the "My Orders" section on the "My Account" page or from the Cargo Tracking link at the bottom of the page.
- How can I change my order address?
You can change your addresses at any time on the My Account page, or you can create a new address by clicking the new address button when the "Invoice and Delivery Address" screen appears during the order.
Yes. The products and services you choose from different areas can be combined in a single basket.
- How long is the order delivery time?
Your orders are prepared within the period determined within the scope of the agreement of the brands and delivered to you within the delivery period to be determined by the cargo company.
The cargo company delivers your order to the address you specified. If you cannot be found at your address, a note will be left informing you that you can pick up your package from the nearest branch. If you do not receive your package from the specified branch within 3 days, your order will be returned to Mutlu Mikrop.
- Which payment methods can I shop with?
You can shop with your credit card or bank transfer from our website and stores.
- Is installment possible for shopping with a credit card?
There is the possibility of installments to the credit cards of the banks with which we have an agreement. You can see the installment options on the payment page.
- Is VAT included in the prices of the products I buy?
Every product on the Mutlu Mikrop site is offered for sale with VAT included pricing.
- How do you ensure credit card security in payments?
Payment is made by our payment service provider and contracted banks without intermediaries over a secure SSL encryption. Your personal payment information is never kept at Mutlu Mikrop, it is not forwarded to third parties, and it is not shared with third parties.
- How can I cancel my order?
You can cancel your order before it is shipped. To cancel your order, you can cancel your order from the My Orders section of your profile. For detailed information, you can send a message to [email protected] or contact our customer service at (212) 282 10 82.
- What should I do when I want to return the product I purchased?
If you decide to cancel your order before receiving it, you can follow the return protocol through your account and contact us by phone at 02122821082 or by e-mail [email protected]
After receiving your order and opening the package, you must follow the "Product Return Procedure". You can return the product within 14 working days. First of all, write the reason for the return, the number of products you want to return and the code on the back of your invoice, and you can be returned to Mutlu Mikrop head office from any Yurtiçi Kargo branch.
* In order for the product to be returned, it must be undamaged, undamaged, unused with all accessories, or intact for resale.
If the product you received is defective;
You can return the product you received within 30 days from the date of delivery, in case of returns due to any defect caused by the product.
If you encounter such a situation, you must follow the above steps and send the product to us. Your complaint is forwarded to the supplier companies and the review process is started. If there is no defect in the product arising from use, the product price will be refunded to you. If there is a return due to any problem with the product, the return shipping fee is paid by Mutlu Mikrop.
Products Excluded from Returns
Products whose prices are determined in the stock exchange or other organized markets.
Products related to the delivery of goods that are prepared in line with the wishes of the consumer or clearly personal needs, that are not suitable for return due to their nature and that are in danger of spoiling quickly or that are likely to expire.
Products for audio or video recordings, software programs, and computer consumables that have been unpacked by the consumer.
Periodicals such as newspapers and magazines.
Services performed instantly in electronic environment and intangible products delivered instantly to the consumer.
Returns of disposable products, products that deteriorate rapidly or that are likely to expire are not accepted.
Cosmetics and personal care products, underwear products, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) can only be returned if their packaging is unopened, untested, intact and unused.
- In how many days can I return the product?
According to the Consumer Law, the "Right of Withdrawal without Reason" is valid within the first 14 working days of receiving the product. In the case of returns due to any defect caused by the product, you can return the product you received within 30 days from the delivery date.
- How long after the return process, the payment is reflected in my account?
Your return product cost will be deposited to your bank immediately after the product is checked for compliance with the return conditions, from the moment the returned product reaches the warehouse. Within the framework of your agreement with your bank, it will be reflected in your account within 3 to 5 working days.