Safe Shipping:

  • In order to deliver your products to you in the safest way, we work with Yurtiçi Kargo, one of the most reliable cargo companies of Turkey.
  • Products you buy will ship within an average of 1-7 business days. If your order includes products that need to be specially produced or procured from different suppliers, the delivery date may vary.

Cargo delivery is not made on public holidays, including Sunday and Eve.

Cancellation and Refund Terms:

Please pay attention to the following warnings regarding withdrawal and return processes: The product can be returned within 14 days from the date of delivery. The product, if any, gifts and all standard accessories thereof must be returned to us, complete and undamaged, in original packaging being intact. The "Product Return Form" on the back of the invoice sent, must be filled in completely. Returns of products that have lost their resalability and cannot be purchased by another customer are not accepted. When you inform us that you will return the product and the reason for the return via e-mail, we will forward your complaint to the supplier companies and initiate the process to determine whether the product can be returned. If there is no defect arising from the use of the product and there is a situation caused by the product defect or the product is not liked, we refund the sales amount and the shipping cost you spend for the refund to the credit card you made the relevant purchase. If your orders contain more than one product and the product to be returned is one of the products in your order, the return process is carried out for the price of the product in question.  The right of withdrawal cannot be used in the following cases in accordance with consumer legislation:  a) Service contracts that started with the approval of the consumer before the right of withdrawal expires; b) Contracts for goods whose prices are determined in the stock market or other organized markets; c) Contracts for the delivery of goods that are prepared in line with the consumer's wishes or expressly their personal needs, which are not suitable for return due to nature thereof and that are in danger of deterioration or are likely to expire; d) Contracts for audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the consumer; e) Contracts for the delivery of periodicals such as newspapers and magazines; f) Contracts for the performance of betting and lottery related services; g) Contracts for services rendered in electronic environment and intangible goods delivered immediately to consumers. The cost of the returned products will be refunded within 10 working days from the moment the products reach the warehouse, after checking the compliance of the product with the return terms. Depending on your bank, it may take up to 15 days for the refunded amount to be deposited on your credit card.

Easy Returns:

  • We hope you enjoy using every product you purchase from shop.mutlumikrop.com which is a brand of EZA İnt. Hizm. Paz. San. ve Tic. A.Ş. However, if you change your mind or are not satisfied with the product, you can use your right of return within 14 days from the date of delivery.
  • Use of the right of return: As stated below, you can return the product you will prepare for return, from the nearest UPS Branch to Mutlu Mikrop (EZA İnt.Hizm.Paz.San.ve Tic. A.Ş.). 
  1. a)The invoice of the product delivered to the BUYER (if the invoice of the product to be returned is corporate, the return invoice issued by the institution when returning the product) must be sent together with the product.

Order returns, whose invoices are issued on behalf of the institutions, will not be completed unless the RETURN INVOICE is issued.

  1. b) The invoice should carry information about the signed return,
  2. c) The products to be returned must be delivered complete and undamaged, in resalable condition, together with the box, packaging and standard accessories, if any,
  3. d) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days from the receipt of the withdrawal notification and to return the goods within 20 days.
  4. e) If there is a decrease in the value of the goods or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault.

 

Çerez Kullanımı

Alışveriş deneyiminizi geliştirmek, hizmetlerimizi sunmak, müşterilerin hizmetlerimizi nasıl kullandığını anlayarak iyileştirmeler yapabilmek ve ilgi alanlarına göre özelleştirilmiş reklamlar da dahil olmak üzere reklamları gösterebilmek için çerezler ve benzeri araçları kullanmaktayız. Onaylı üçüncü taraflar da bu araçları, reklam gösterimimizle bağlantılı olarak kullanır. Detaylı bilgi için KVK Aydınlatma Metnimizi okuyabilirsiniz.